CASINO OVERVIEW, PROFILE AND RATINGS
Up To $1,500 Bonus
Plus 200 Free Spins
18+. New Players Only. Terms apply.
Min Deposit: $10 | Min Withdrawal: $10
Max Withdrawal: No Limit
Withdrawal Time: Up To 48 Hours
SOFTWARE AND GAMES
Total Games: Over 1,000
Games Suppliers: Over 50
Operator: Genesis Global Ltd
Launch Date: 2020
Licence: Malta Gaming Authority
WHAT WE LIKE
- SMS payments accepted
- Interac accepted
- Great mobile casino
- Live dealer bonus available
- Trusted operator
WHAT WE DON'T LIKE
- Live chat is not 24/7
ABOUT THIS CASINO
CASOOLA IN SUMMARY
Casoola has an excellent and varied slots selection and a high value welcome package for both slots and live dealer players. The cartoon theme won’t appeal to everyone but a cashier with Interac, most eWallets and fast withdrawals is a big draw.
WHO ARE CASOOLA?
Casoola, launched in 2020. It is the latest online casino from Genesis Global Ltd, the operator behind names like Casino Gods, Casino Planet and Casino Lab. Genesis have built their reputation on creating gambling sites with weird and wonderful themes and packed with top quality games. Casoola runs with a weird cartoon-design style that looks like a mix of Futurama and Rick and Morty. This ‘Robot’ casino certainly has an eye-catching presence.
Casoola is available outside of Ontario under a Malta Gaming Authority license.
MORE ABOUT THIS REVIEW
Our review of Casoola Casino is based on our experiences using the site. We signed-up, deposited, played, withdrew funds from our account and tested the support service. We will walk you through the Casoola experience to help you decide if it is the right casino for you.
FIRST IMPRESSSIONS – WEBSITE DESIGN AND USABILITY
- Fun, adult cartoon-style branding
- Easy navigation and user experience
- Eye catching graphics and clear information
- Easily searchable game catalogue
Casoola has a unique theme never seen before in online casinos! The cartoon-style graphics remind us of Futurama, and there is a cast of characters, including Spike and Armando, to guide you through your journey. The style won’t appeal to everyone but the deep red and gold colors are easy on the eye and the site is consequently easy to find your way around. It’s not too overwhelming and feels like your entering a fun and entertaining space. Across the top, the large information graphics are really eye-catching too. You can see for yourself here:
The game menu is easily navigated with clear categories of Slots and Jackpots, Table Games, Live Casino and ‘Hot Games’. The ‘Providers’ tab is particularly useful in helping you to find your favourite games more easily and ‘Hot Games’ was a great way to find new and trending slots.
Here is the game catalogue for slots:
HINT: to search for an individual game you need to use the search bar located at the top of the screen. It’s not immediately obvious where it is. There is also a ‘hamburger’ icon here indicating the main menu which pops out from the side of the screen.
In conclusion we found the website to mostly be really intuitive and easy to use. It’s what you would expect from a Genesis Global site. They have many casinos and have invested well in building good websites for all their brands.
GETTING STARTED – SIGN UP AND ACCOUNT VERIFICATION
- 2 Step sign up process
- Sign-up in under 2 minutes
- ID verification not required on sign up
- First bonus is ‘opt-in’
Registration at Casoola was straight forward across two steps and requiring the usual information including name, address, email, phone number and username. It can all be completed within 2 minutes. Here is how the sign-up page looks:
There is no immediate requirement to verify your ID. Instead, you can upload documents from your account pages when you are ready. This means you can be spinning your favourite slots or playing the live tables within minutes. Remember, however, that when you come to withdraw, due to anti money laundering regulation you will be required to provide ID documentation.
HINT: You don’t have to take the sign-up offer – when you come to make your first deposit you can choose to opt in or out as shown in the screen shot here.
Is Casoola legit?
- LICENSE: Casoola is part of Genesis Global Limited, licensed by the Malta Gaming Authority, one of the world’s best jurisdictions. You can find their license here.
- GAMES: The game catalogue features only titles by licensed software companies which have been audited by 3rd parties like eCORGA.
- TERMS: All bonus offers are covered by fair and transparent terms and conditions.
- SUPPORT: If you have an issue with your account, the games, or any other service you can speak to the team 24/7 on live chat.
- PAYMENTS: All transactions are processed over a 128-bit Secure Socket Layer (SSL) for security.
Casoola BONUS AND FREE SPINS
- High value sign up offer
- Includes 100% match on first deposit
- Big free spins package on Reactoonz!
- Lots of exclusions in wagering requirements
If you’ve ever signed up with any of the casinos in Genesis Global’s group then you’ll know that they deliver a very generous bonusing program. At Casoola the welcome package covers your first FOUR deposits on the site. In total there are 200 free spins and $1,500 in bonuses to be claimed. This is how it breaks down:
- 1st Deposit: 100% Up To $300 plus 200 free spins
- 2nd Deposit: 50% Up To $400 with code WCASOOLA2
- 3rd Deposit: 25% Up To $400 with code WCASOOLA3
- 4th Deposit: 25% Up To $400 with code WCASOOLA4
When making your first deposit be sure to choose the welcome bonus from the drop-down menu. For deposits two to four, just enter the bonus codes provided. Free spins are credited 20 per day for 10 days and are currently valid on one of Play n Go’s most popular grid slots, Reactoonz. The minimum deposit required to claim each bonus is $10.
Wagering Requirements: At Casoola, all bonuses, and winnings generated by free spins, come with wagering requirements. In this instance they are 40x the bonus value. So, you will need to wager your bonus funds 40x before they, or any winnings generated by them, become available for withdrawal.
NOTE: many games are excluded from the wagering requirements, including ALL live games and slot jackpot games. So check the terms and conditions before you sign up.
CASOOLA NO DEPOSIT BONUS CODES
There is currently no bonus on registration at Casoola, and no bonus codes are required to unlock the deposit offer. Instead, all you have to do is sign up and deposit $10 or more to trigger your free spins and deposit matches. Occasionally Casoola will run a free spins no deposit offer that required a coupon or code. When this happens we will publish the code here.
Each of the friendly ‘bot’ characters at Casoola has a special promotional offer waiting for you. The sign-up package comes from Caszilla, whilst his buddy Fernando has an exclusive 100% live dealer bonus for new players, Surge gives you 50% up to $100 each weekend and Armando has 25% up to $100 as a monthly special for all his players.
In short, the robot characters at Casoola are all joining in to keep you topped up with bonus funds and free spins if you keep wagering so expect more rewards the more you play. At the top of the loyalty program is the VIP club, open to gamblers who spend the most. VIPs are treated to an exclusive experience that includes birthday bonuses, super-fast withdrawals, a personal account manager, a monthly prize draw, and special events like concert tickets and even holidays. Keep an eye on the promotions pages for new offers coming up each week.
CASINO LICENSING INFORMATION
This casino is licensed by the Malta Gaming Authority. This means that you can enjoy safe, secure and fair gaming. All the games have been fully tested and audited by third parties and all financial transactions are secure and encrypted. Find our more in our guide to Online Gambling Law in Canada.
GAMES AND SOFTWARE
- Massive slots choice – over 1,000 games
- Over 100 Megaways games
- Jackpots include Mega Moolah series
- Full Evolution live games suite
The team at Genesis Global has done a pretty awesome job of building a games catalogue stacked with games from the world’s best developers. If you are a fan of slots then you’ll be at home here. The biggest names in the industry are represented, including NetEnt and Microgaming. NetEnt have been creating slots since the 1990s so they know how to build a good game. The best slots in their list include Starburst, Gonzo’s Quest, Aloha! Cluster Pays and Dead or Alive. Their Mega Fortunes game is also one of the biggest paying and most popular progressive jackpots on the planet. Rivals Microgaming have their own big money slot called Mega Moolah, also popular with Canadian players and known to pay out prizes of well over $1,000,000 on a regular basis.
If you want to steer away from the big names then there are plenty of other slot providers contributing to the Casoola experience. These include Thunderkick, who have created slots like Esqueleto Explosivo, Barber Shop Uncut, Flame Busters and The Rift. Their slots are renowned for crazy graphics and high variance gameplay. Also worth checking out are slots by Yggdrasil, including the Vikings series, Quickspin, Push Gaming, Play n Go and Nolimit City. In total there are over 1,000 games to try here so whatever your tastes you should be well looked after.
Here are 10 top slots to try at Casoola:
- Hotline by NetEnt
- Jammin Jars by Push Gaming
- Book of Dead by Play n Go
- Danger High Voltage by Big Time Gaming
- Mega Moolah by Microgaming
- Moon Princess by Pragmatic Play
- Narcos by NetEnt
- Twin Spin by NetEnt
- Spinions Beach Party by Quickspin
- Lucky Wizard by Red Tiger
CASOOLA LIVE CASINO
On to the live casino tables and gamblers who are more at home with dice and cards will enjoy the Evolution Gaming experience on offer at Casoola. Evolution are the leading developer of live streamed casino play. Their tables include both standard format games like European Roulette and Blackjack, as well as bespoke versions like the Lightning series and Ultimate Texas Hold Em, and gameshow-style games like Side Bet City, Dream Catcher and Monopoly Live. If you haven’t tried these before then Casoola is a great place to start. Evolution offer a good choice of Blackjacks, including Speed, Infinite and Power Blackjack, and as many as 10 different Roulettes. All the tables here come with a range of stakes so whether you want to wager $1 per hand or head to the exclusive Salon Prive tables to wager $10,000s per hand, there will be a seat for you.
Of course, there are RNG table games at Casoola as well, but for anyone who has ever experience a real casino and is looking for that thrill again, live tables can’t be beaten. Here you can interact with other players who are betting with you, or chat with the English-speaking croupiers as you play.
Here is how the live lobby at Casoola looks:
- Low minimum deposit at $10
- Interac payments available
Like all other aspects of its service, Casoola delivers a high standard of cashier, packed with all the most popular payment methods and providing fast, free and easy banking. For deposits most gamblers in Canada prefer credit card and here Visa, Mastercard and Maestro are all accepted. If you prefer to use an eWallet like Neteller or Skrill then these are also accepted. Other popular payment services available for deposits are Paysafecard, Trustly and Sofort. Alternatively, if you are playing on a mobile device then you might want to consider using BOKU, a payment option that allows you to charge deposits to your mobile phone bill or pay as you go credit.
Withdrawals can be made back onto the same payment methods. Just be aware that there is a 48-hour pending period before any transaction is processed. After that, funds will appear in an eWallet immediately, or within 3 to 5 days when using a bank account or credit card. The minimum deposit and withdraw amounts at Casoola are usually $10, dependent on the payment options used.
Here is a breakdown of the payment services, fees and timings.
|Min Deposit||Min Withdrawal||Fees||Withdrawal Available|
|Visa||$10||$10||None||1 to 3 days|
|Mastercard||$10||$10||None||1 to 3 days|
|Interac||$10||$10||None||3 to 5 days|
|Apple Pay||$10||N/A||None||1 to 3 days|
|iDebit||$10||N/A||None||3 to 5 days|
|Instadebit||$10||N/A||None||3 to 5 days|
CUSTOMER SUPPORT AND REPUTATION
- Disappointing to have no live chat available
- Phone support was adequate
- Big FAQs is useful
Casoola is one of the few casinos we have reviewed that does NOT have a live chat facility. This means you must either use the contact form or the phone to speak to the team.
We tried both:
Contact Form – response took around 3 hours which is not particularly fast but the answers we received were useful and informative.
Phone – we called the center and the response time was around 2 to 3 minutes. The agents are professional and were able to respond to all of our questions about bonus conditions and withdrawal times immediately.
Other Help Functions – the Casoola site does have a very good FAQs section that can be found by clicking the ‘?’ in the top right of the screen. You can click through categories like Popular, Security, Deposit, Financial and more. It’s a good first stop if you don’t want to get on the phone to talk to an agent and the answers are comprehensive.
Overall, the customer support service was adequate though we were disappointed that there was no live chat available.
That completes our journey through the world of Casoola. Here is our summary of the strengths and weaknesses of this site:
Where does Casoola excel?
- Great website and UX – the website is a joy to use at Casoola. The functionality was really simple and all the information we needed was just a click from the home page. In particular once we were logged in we found it very easy to move around account pages, deposit, withdraw and find games we liked.
- Huge slots catalogue – like all great online casinos, Casoola has a huge range of games to choose from. The slots catalogue here is superb!
- Great sign up package – with four deposit bonuses and free spins to play a classic slot from Play n Go, the sign up offer here is really competitive and gave us plenty of bonus money to test the site and games with.
Where does Casoola fall short?
- Support service – one of the few shortcomings of this site is the support service. It is a big oversight from Casoola that they do not include a live chat function to contact the team with. However, to a degree this was offset by the phone support and strong FAQs.
In summary, Casoola is another top-quality casino from Genesis Global and one we highly recommend to Canadian players. Genesis always choose entertaining themes for their brands and this is no exception. The design and the robot characters are fun and add charm to the experience, as well as making the loyalty program more memorable. This is a great casino for new and experienced gamblers alike – find out for yourself and take advantage of that welcome offer to get you started today.
Yes, when you make your first deposit of $10 or more you will be entitled to claim 200 free spins to play Play n Go’s Reactoonz game. These are credited 10 per day for 20 days.
No, Casoola can be played on desktop or mobile through a browser. The games are built using HTML 5 which means they adapt to any screen size. There is no app to download.
Casoola offers over 1,000 slots and table games. The suppliers include NetEnt, Microgaming, Evolution Gaming, Play n Go and Quickspin. The most popular slots are Mega Moolah and Book of Dead.
Yes, Interac is available at Casoola. It is one of the most popular payment services available, along with credit cards with the Visa, Mastercard and Maestro logos.