By Mark Wadie

Rush Street Interactive

Rush Street Interactive (RSI), the gambling operator behind the BetRivers and PlaySugarHouse brand in the US and Canada, has been recognised for the quality of its real money casino products and services in three categories in the EGR North America Awards for 2022.

RSI was named Operator of the Year, Customer Services Operator of the Year and Social Gaming Operator of the Year, at a ceremony held at Midtown Loft and Terrace in New York on Tuesday evening, 26th April 2022.

These are high profile industry awards that show the respect earned within the gaming industry by RSI. The Operator of the Year award recognises the commercial success and growth of RSI brands in the US and Canada resulting from strong product differentiation and user experience all driven by an in-house platform that allows RSI to set itself apart from the competition.

The award for Customer Services shows RSI’s commitment to development of a professional team who recognise the importance of showing each customer how much they are valued. Their success in this field is evident as RSI have won the award every year since it was first introduced to the EGR North America Awards ceremony.

The Social Gaming Operator Award recognises the success of the RSI in-house social gaming platform which once again differentiates this operator from its competitors with strong customer retention numbers and high engagement levels.

What does that all mean? Well, if the industry is to be believed then you should sign up and start playing at one of the RSI brands today as they offer amongst the best experience for gamblers in Canada. The good news is that they are one of the growing number of operators to have been issued with a license to take bets in Ontario, so you can play at BetRivers today if you live in the province.

In response to the awards, RSI CEO, Richard Shwartz, said: “It is an honor and especially meaningful for RSI to be recognized by the gaming industry’s top leaders for our passion to develop innovative and intuitive betting experiences and for always prioritizing earning and retaining our players’ trust. It’s especially rewarding that EGR recognizes that RSI continues to enhance our customer offerings to provide a best-in-class user experience in both social and real-money gaming. The customer service of the year award has only been awarded three times and RSI has won each time, reflecting our dedication to engaging and retaining players.”

In 2021 RSI picked up a similar trio of awards, including the Casino Operator of the Year alongside Customer Service and Social Gaming Operator of the Year. This year it was BetMGM’s turn to be named Casino Operator of the Year.

More About RSI

River Street Interactive was founded in 2012 and provides online casino and sportsbook entertainment in regulated markets in the US, Canada and Latin America through its brands, BetRivers, PlaySugarhouse and RushBet. They are licensed to operate mobile and online gambling services in thirteen US states including Pennsylvania, New Jersey, New York, Michigan and Arizona. They are also now licensed to take bets in Ontario, Canada and Colombia.

Over the years they have picked up numerous awards including Global Gaming Awards Digital Operator of the Year (2020), EGR Casino Operator of the Year (2021) and SBC Latinoamerica Awards Sportsbook Operator of the Year (2021).


Rush Street Interactive Website

EGR Awards 2022 Website