CAPTAIN SPINS IN SUMMARY

As a White Hat Gaming site, Captain Spins offers safe and trusted gambling. For slots players the catalogue is varied and with over 1,000 games will deliver for all tastes. The welcome package is generous too with a high number of Book of Dead free spins. And with a $10 minimum deposit, you can start with small stakes.

WHO ARE CAPTAIN SPINS?

Captain Spins is an online casino for Canada owned and operated by White Hat Gaming and licensed by the Malta Gaming Authority. The site launched in 2019. It is sister site to Jonny Jackpot. It is fronted by Captain Spins himself, who looks like a 3D version of a modern-day fighter pilot, or even the skipper on a space rocket. Whatever his day job, right now he is here to show you around another fantastic casino stacked to the brim with top slots and live dealer games and generous free spins and bonuses.

Captain Spins is available outside of Ontario under a Malta Gaming Authority license.

MORE ABOUT THIS REVIEW

Our review of Captain Spins Casino is based on our experiences using the site. We signed-up, deposited, played, withdrew funds from our account and tested the support service. We will walk you through the Captain Spins experience to help you decide if it is the right casino for you.

FIRST IMPRESSIONS – WEBSITE DESIGN AND USABILITY

• Cool brand with slick, clear design style
• Game menu was easy to navigate with filters to help your search
• Navigation around the website was easy and intuitive
• Personalised game menu shows your ‘Favourites’ and ‘Last Played

Every casino tries to stand out from the crowd and one way of doing this is to use a character to front the action. In the case of Captain Spins it is the Captain himself who takes center stage. He is a kind of 3-d, hologramatic figure with a fighter-pilot uniform on, standing center stage. There is something almost futuristic and space-age about the design of this casino which makes it pleasing to the eye. The graphics are crisp, with blues, reds and whites, and the messaging is clear and simple. As you can see in this screen shot, the site is not cluttered but instead easy to find your way around.

The game menu itself, shown here, is straight forward enough, with categories for Slots, Jackpots, Table and Live. There is also a Popular section to find the most-played games, and a New section to find the latest releases. There is also a cool feature once you are logged in and playing that shows your ‘Last Played’ and ‘Favourite’ games.

HINT: On the main games page you can search by individual game or by provider from a drop down. This makes it really easy to find the games you are looking for.

In summary, like most sites in the White Hat Gaming group, Captain Spins website is intuitive and well structured. The brand is fun too and welcoming to new players.

GETTING STARTED – SIGN UP AND ACCOUNT VERIFICATION

• 3-step sign up process
• Sign up took less than 90 seconds
• No ID verification required on sign up

We registered on Captain Spins in under 90 seconds. This is done over three steps and requires standard information like name, full address, email, date of birth and username. It’s clear and easy to follow as shown here:

HINT: When you register you will be asked if you want to receive communications about partner sites of Captain Spins. If you tick ‘yes’ you will receive offers from Jonny Jackpot and CasiGO too.

You will not need to verify your account when you sign up. However, you do need to do so to make a withdrawal. If you do not do this after registration it may delay your first withdrawal so we recommend that you do so. You can upload documents via your account under My Details or email them to [email protected].

• 260 Book of Dead Spins offer
• 100% match on FOUR deposits
• $10 minimum deposit

It is a feature of casinos on the White Hat Gaming platform that they regularly offer massive sign up packages and Captain Spins is no exception. This is one of the most competitive welcome offers available to real money casino players in Canada right now. In total there is $1,200 and 260 spins up for grabs. These are available across your first four deposits and the offer breaks down like this:

• 1^st Deposit: 100% match up to C$300 and 50 Bonus Spins
• 2^nd Deposit: 100% match up to $300 and 60 Bonus Spins
• 3^rd Deposit: 100% match up to $300 and 70 Bonus Spins
• 4^th Deposit: 100% match up to $300 and 80 Bonus Spins

CAPTAIN SPINS CASINO TERMS

Just like at Jonny Jackpot your spins are available to play one of the all-time great high variance slots, Book of Dead by Play n Go. This is a thrilling game with the potential to pay out big in the bonus round if you are lucky enough to land a full screen of expanding top paying symbols! Don’t miss out – all you need to do is deposit $10 or more each time to claim your spins, and your 100% match of course. There is no bonus code to use, just make your deposit and the bonuses will appear instantly in your account.

Wagering Requirements: Like all Canada casino bonuses, this one and all the others at Captain Spins, come with wagering requirements and other terms. Make sure you familiarise yourself with them before you start. You will need to wager the bonus, and any winnings generated from your free spins, 35x before they are withdrawable. This is a pretty competitive requirement and in line with most other sites. Just look out for the game weightings too as some slots count more than others towards meeting your target – check the site for full details. 

CAPTAIN SPINS BONUS CODE

There are currently no bonus codes for Captain Spins. If you wish to claim the welcome package, all you have to do is register and deposit. Occasionally there will be exclusive, time-limited offers available here which require a bonus code to trigger the offer. When this happens we will publish the code on this page and you must make sure that you use it if you want to collect your free spins or match bonus. 

CAPTAIN SPINS PROMOTIONS

There are plenty more offers available each week for regular players at Captain Spins. These can be found through the promotions calendar on the site. Typically, there are Daily Deals of free spins and bonuses triggered by making deposits, as well as regular game-related promotions used to push specific slots. There is also a loyalty program in which all your wagering earns you points which convert to bonus funds to play with. The more points you earn, the more bonuses you can claim, and the higher up the loyalty ladder you progress, the better rewards get. It’s pretty standard casino stuff, but it’s well delivered thanks to a highly experienced team at Captain Spins.

CAPTAIN SPINS SLOTS

If you’ve ever tried your luck at other sites in the White Hat Group then you’ll know that they specialise in providing a vast range of games from over 100 game suppliers. That means pretty much every big name in the software business is represented here, plus a lot of the smaller, lesser-known ones. Whether your preference is for low stakes spins or high-risk rollercoasters from the high variance collection, you’ll find something to try here. You can scroll through the list, use the drop down to search by provider, or search by specific game title if you know exactly what you are looking for.

Here are some of our highlights from the catalogue:

• Gonzos Quest by NetEnt
• Dead or Alive 2 by NetEnt
• Immortal Romance by Microgaming
• Thunderstruck 2 by Microgaming
• Mega Moolah by Microgaming
• Sticky Bandits by Quickspin
• Medusa by NYX
• Pink Elephants by Thunderkick
• Deadwood by No Limit City
• Reactoonz 2 by Play n Go

Popular game providers at Captain Spins also include ELK Studios, Blueprint Gaming, Push Gaming, IGT and Yggdrasil.

CAPTAIN SPINS LIVE CASINO

Away from the reels there is plenty to enjoy in the real money Live Casino area of this site, thanks to a partnership with one of the world’s leading live dealer studios, Evolution Gaming. Evolution have built a reputation thanks to top quality technology and very professional and friendly dealers. You’ll find both classic casino titles and new and unique formats here. If you want to try something old skool then of course there are traditional Blackjacks, Roulettes, Baccarats and Hi Los. These come in standard format or with additional side bets or clever dramatic twists. It’s worth looking at Lightning Dice if you get a chance, where random bolts of Lightning light up the stage at intermittent points, triggering additional multiplier pay outs. Or for a fuller and more exciting live version of the casino game, load up the Immersive version of roulette.

Here are some more of the highlights of the live casino at Captain Spins:

• Infinite Blackjack
• Speed Baccarat
• Lightning Dice
• VIP Blackjack
• Dream Catcher
• Side Bet City
• Crazy Time
• Ultimate Texas Hold Em
• Ultimate Roulette
• Monopoly Live

The live games at Captain Spins offer a wide range of stakes from $1 right up to $10,000s, with English-speaking croupiers at all the tables.

As part of the White Hat Gaming network, Captain Spins players have access to a cashier that offers all the major payment options for Canadian online gamblers. Deposits can be made with credit or bank cards on Visa and Mastercard, or using eWallets like Neteller and Interac. Other options include bank transfer, Trustly, or pre-pay service, Paysafecard.

All these services allow instant deposits to your casino account at a minimum of $10 per transaction. There is no fee for making a deposit. When it comes to withdrawals the minimum is also $10 and payments take up to 24 hours to be processed by Captain Spins.

Here are the payment methods, fees and processing times:

If you want to know more about the different deposit and withdrawal options in Canada, check out our payment guides. And for more on fast withdrawals, check out our guide to Instant Withdrawal Casinos.

• No phone support
• Live Chat required a mini ‘sign up’ process to get started
• Re-routing to UK chat agent slowed down the response time

If you need to contact a support agent at Captain Spins then you will have two options – email of live chat. We tested both.

Live Chat – the most popular way interact with your casino is live chat. This is available 24/7 at Captain Spins. Like other White Hat sites the first interaction is quite slow and complicated – you are required to enter your full details including address and full name, even if you are already registered. You can ask for a PIN to use in subsequent chats but the first time you must enter this information which slowed down our query.

We were re-routed to a UK support agent as well which led to 3 to 4 minute delays before our questions were answered. On the positive side, unlike rival casinos, the agent here wasn’t an AI bot and they fully understood our questions. The response time was around 1 to 2 minutes for each question. We asked about bonus terms, account verification and specific games we wanted to play and each time the answers were informative and correct.

Email – There is also a support email address – [email protected]. The response time here was 2 to 3 hours in each case. We recommend using live chat instead.

Other Support Options – other options include the FAQs section. However this was poor with just five questions and answers on it. This could be greatly improved.

In summary, the support service at Captain Spins was adequate, but could be improved with faster email response and more comprehensive FAQs.

To round up, here are our thoughts on the strengths and weaknesses of Captain Spins Casino.

Where does this casino excel?

• Free Spins Offer – 260 spins on Book of Dead is one of the best sign up packages we have seen for slots fans. This is one of the all-time great high variance slots and gives you lots of free time on the game.
• Slots Choice – there are over 2,000 games to choose from at Captain Spins, making this one of the best slots catalogues for Canada. You can find almost every game you might want to play here.
• Low Minimum Deposit – with a $10 minimum you can get started with a small first deposit and still claim a bonus.

Where does this casino fall short?

• Customer Support – whilst it is great to have a 24/7 support on live chat, the service was let down somewhat by the requirement to enter all our personal details before we could speak to an agent. The FAQs page was also very lightweight.

So, in summary, Captain Spins is a fun and exciting place to play casino games, particularly if you enjoy slots gaming. It’s stand out feature is one of the best sign up packages on the market, and thanks to its safe, secure and easy cashier, you can sign up and claim your free spins in just a few minutes. So, if you want fun and well-rewarded casino play with a trusted name, then Captain Spins is a great shout. But don’t just take our word for it – head over there, have a look through the site, and if you are as pleased as we are, then sign up and grab that bonus.

Good luck and have fun!